Protecting Consumers

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR THE PUBLIC

WISPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 26 years, WISPIRG’s Trouble In Toyland report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. One year, our research led to the recall of a cloth children’s book that we found contained lead.

BIGGER BANKS BIGGER FEES

In April, WISPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.  We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Issue updates

Report | WISPIRG Foundation | Consumer Protection

Big Banks, Bigger Fees 2012

Since Congress largely deregulated consumer deposit (checking and savings) accounts beginning in the early 1980s, the state PIRGs have tracked bank deposit account fee changes and documented the banks’ long-term strategy to raise fees, invent new fees and make it harder to avoid fees.  Over the last six months, state PIRG staff conducted inquiries at 250 bank and 116 credit union branches in 17 states and the District of Columbia and reviewed bank fees online in these and 7 other states.

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News Release | WISPIRG Foundation | Consumer Protection

New Survey Shows Free Checking Widely Available At Small Banks

A survey of 26 Wisconsin banks and credit unions and hundreds of banks and credit unions in 24 states and the District of Columbia found that free checking remains available at more than 6 out of 10 small banks and credit unions but was only found at one-quarter of surveyed big banks (those with over $10 billion in deposits). The survey released by the Wisconsin Public Interest Research Group (WISPIRG) also revealed that fewer than half of branches surveyed obeyed their legal duty to fully disclose fees to prospective customers on the first request, while 12% provided no fee information at all.

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Blog Post | Consumer Protection

For its own first birthday, CFPB sends gifts to consumers | Ed Mierzwinski

Today, Saturday, July 21, the Consumer Financial Protection Bureau turns one year old. The CFPB already has achieved a record of significant accomplishments in its first year to protect veterans, students, seniors, military families and all consumers.

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Blog Post | Consumer Protection

These are 10 of many reasons we need the CFPB! | Bruce Speight

For the first time, a federal financial agency has placed consumers at the center of its work. That agency, the Consumer Financial Protection Bureau (CFPB), turns one year old on July 21, 2012.  Here are 10 of many reasons we need the CFPB.

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News Release | WISPIRG | Consumer Protection

Poll Shows Voters Favor Strong Oversight of Wall Street and Back New CFPB

Financial reforms enacted in response to the financial meltdown remain popular with those likely to vote in 2012, a new opinion poll by Lake Research Partners shows. The poll was commissioned by AARP, National Council of La Raza (NCLR), the Center for Responsible Lending (CRL) and Americans for Financial Reform (AFR). Saturday July 21 will mark the two year anniversary of the Dodd Frank Wall Street Reform and Consumer Protection Act, which created the Consumer Financial Protection Bureau (CFPB), a new agency with a strong record of successes for consumers despite facing constant unfounded political attacks in its first year of work.

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WI Radio Network: Still trouble in toyland

An advocacy group says parents should not buy balloons for kids under eight, as they can be a serious choking hazard if they’re popped. That was just one of the warnings for holiday shoppers put out by the Wisconsin Public Interest Research Group (WISPIRG). The group held a news conference to unveil its 26th annual danger list called “Trouble in Toyland.”

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News Release | WISPIRG | Consumer Protection

Survey Finds Toxic or Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to a Wisconsin Public Interest Research Group’s (WISPIRG) 26th annual Trouble in Toyland report.

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News Release | WISPIRG | Consumer Protection

WISPIRG Study Finds Cell Phone Companies Have Failed Consumers

Consumer complaints about cell phones and service are skyrocketing, far outpacing the significant growth of the industry, according to a study released today by the Wisconsin Public Interest Research Group (WISPIRG). Can You Hear Us Now? A report on how the cell phone industry has failed consumers, chronicles the proliferation of confusing calling plans, billing errors, hidden fees, dropped calls, spotty signal coverage, inadequate customer service and excessive contract termination fees.

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News Release | WISPIRG | Consumer Protection

President Signs Historic Food Safety Bill

Statement of U.S. PIRG Public Health Advocate Liz Hitchcock on the FDA Food Safety Modernization Act that President Obama signed today, strengthening the Food and Drug Administration’s food safety authority for the first time in seventy years.

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News Release | WISPIRG | Consumer Protection

Parents Beware - Many Toys Still Toxic, Hazardous

Dangerous or toxic toys can still be found on America’s store shelves, the Wisconsin Public Interest Research Group (WISPIRG) announced today in its 25th annual Trouble in Toyland report. 

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